Connect your refund request to the right purchase
Use the paid term on your order to find the request window. It starts on the purchase date. Send your refund request to pandorasiptv through WhatsApp within that window, identifying the payment you want to discuss.
Request windows by paid term
| Paid term | Window from purchase |
|---|---|
| 1 month | 3 days money-back guarantee |
| 3 months | 7 days money-back guarantee |
| 6 months | 10 days money-back guarantee |
| 12 months | 30 days money-back guarantee |
Put the purchase details in your message
- Find the purchase date and payment reference.
- Include the paid term and simultaneous screen allowance.
- State clearly that you are requesting a refund for that purchase.
- Send the request through WhatsApp and retain the conversation.
Extra months on an annual purchase
Additional viewing months do not change the annual plan’s thirty-day refund request window. Mention the included IBO Player Pro license when identifying an annual order. An app bought separately from its developer belongs to a different transaction.
Following up on the request
Use the original order conversation where possible and refer to the same payment when asking about progress. Discuss the handling of that purchase there. The time a credit appears also depends on the payment service; this page does not promise a fixed banking timeline.