Use your order message to connect Smarters
Have the complete connection message ready before filling in the app. The address and account fields need to come from the same order. First confirm that the Smarters version you installed matches the device you are using.
Check the app and its publisher
Start with the device links on smarterspro.com. Review the app name and publisher on the store or download page. A similar icon is not enough to identify the correct application. If you are preparing an LG television, our IBO guide describes a different installation route.
Return to the device instructionsRead the IBO television guide
Enter one complete set of details
- Choose the login type supported by the access details you received.
- Paste the full server address or playlist link into its field.
- Add the remaining values from that same order message.
- Check punctuation, missing characters and spaces at either end.
- Let the list load and start a program to check the connection.
Plan for shared viewing at home
The screen allowance counts streams playing at the same time. An app sitting unused on another device does not add an active stream. Think about who will be watching together and select the allowance around that use, rather than the number of installed apps.
Explain the part you need help with
Tell us whether your question concerns downloading, signing in or playing a program. Include the device model and exact app name. Copy any on-screen message into your request. If you attach a screenshot, cover passwords, device codes and private playlist addresses first.